Privacy Policy

Welcome to Wildrobin Casino UK (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, store, process, and disclose your personal information when you visit wildrobin-casino.uk or use our gaming services. By accessing or using our platform, you agree to the practices described herein. If you do not agree with any part of this policy, please do not use our services.

1. Data Controller

Wildrobin Casino UK, registered and operating under the laws of the United Kingdom, is the data controller responsible for your personal data. For any privacy-related enquiries, please contact our Data Protection Officer at [email protected].

2. Personal Data We Collect

When you interact with us, we may collect and process the following categories of personal information:

Full name
Contact details: email address, telephone number, postal address
Date of birth and gender
Verification documents (e.g., passport, driver’s licence) for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance
Account credentials and profile information
Payment and transaction records, including deposits and withdrawals
Device and browser information
IP address and geolocation data
Usage data such as login times, game preferences, and session duration
Communications you send us, including customer support interactions
Optional sensitive data you voluntarily provide, including health or ethnicity data for responsible gambling support
Data from third-party sources to assist with fraud prevention and responsible gambling

3. Purposes for Processing Your Data

We process your data to:

Provide, operate, and maintain your account and our gaming services
Verify your identity, age, and eligibility to gamble under UK law
Process deposits, withdrawals, and payments securely and efficiently
Comply with legal and regulatory obligations, including AML and the UK Gambling Commission requirements
Communicate important service updates, account notifications, and security alerts
Manage promotions, bonuses, competitions, and loyalty programmes
Deliver personalised content, offers, and marketing communications with your consent
Improve our website, services, and user experience through analytics and feedback
Detect, prevent, and investigate fraudulent or illegal activities
Support responsible gambling initiatives and interventions

4. Legal Basis for Processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our lawful bases include:

Your explicit consent, where required (e.g., marketing communications)
Performance of a contract between you and Wildrobin Casino UK
Compliance with legal obligations, such as gambling licensing and taxation requirements
Our legitimate interests, balanced against your rights and freedoms, for purposes such as fraud prevention and service improvement

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined above or to comply with applicable laws and regulations. Typically, this means we keep your data for up to five years after your account closure or last activity. Certain records, such as those related to self-exclusion, disputes, or regulatory investigations, may be retained for longer periods as required by law.

6. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

Enable essential website functionality and security
Remember your preferences such as language and currency
Analyse usage and improve site performance
Deliver tailored advertising and marketing content

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

7. Sharing Your Information

We may share your personal data with:

Service providers and partners, including payment processors, software vendors, and hosting providers
Regulatory authorities, law enforcement, and taxation bodies as required by law
Fraud detection and identity verification agencies
Within our corporate group for operational and administrative purposes
Third parties authorised by you

Where personal data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO).

8. Data Security

We implement robust technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include encryption, firewalls, secure servers, access controls, and regular security audits.

9. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

The right to be informed about how your data is used
The right to access your personal data
The right to rectify inaccurate or incomplete data
The right to erase your data in certain circumstances
The right to restrict or object to processing
The right to data portability
The right to withdraw consent at any time without affecting the lawfulness of prior processing
The right to object to automated decision-making, including profiling, where it significantly affects you

To exercise any of these rights, please contact us at [email protected]. We may require proof of identity to protect your privacy and security.

10. Marketing Communications

We will only send you marketing messages if you have given your explicit consent. You may withdraw your consent or update your preferences at any time via your account settings or by using the unsubscribe link in our communications.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology. Revised versions will be posted on this page with an updated “Last updated” date. Continued use of our services after changes signifies your acceptance of the updated policy.

12. Complaints and Contact

If you have concerns or complaints about how we handle your personal data, please contact us at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), the supervisory authority for data protection in the UK. More information is available at https://ico.org.uk.

13. Responsible Gambling

Wildrobin Casino UK is committed to promoting responsible gambling. We collect and process your data to identify and support players who may be at risk of gambling-related harm. For advice and support, please visit the UK Gambling Commission’s responsible gambling page or organisations such as BeGambleAware.

Last updated: 27.06.2025