Responsible Gambling at Wildrobin Casino
At Wildrobin Casino, we are committed to promoting responsible gambling and ensuring our players enjoy a safe gaming environment. We understand that whilst gambling can be an entertaining pastime, it can sometimes lead to problems. That's why we provide comprehensive tools and support to help you maintain control over your gambling activities.
Our Responsible Gambling Tools
We offer a range of tools to help you manage your gambling responsibly:
- Deposit Limits: Set daily, weekly, or monthly limits on deposits to control your spending
- Loss Limits: Establish maximum loss amounts to protect your finances
- Wager Limits: Control how much you can stake on individual bets or games
- Session Time Limits: Set time restrictions for your gaming sessions
- Reality Checks: Receive regular pop-up reminders about time spent gambling
- Self-Exclusion: Temporarily or permanently exclude yourself from gambling (24 hours to 5 years)
- Account Closure: Request permanent closure of your account if needed
Recognising Problem Gambling
Gambling should always remain enjoyable entertainment. You may have a gambling problem if you:
- Gamble to recover losses or make money rather than for entertainment
- Borrow money or use credit to fund gambling
- Spend more time or money gambling than originally intended
- Neglect work, family, or social responsibilities due to gambling
- Experience arguments with family or friends about your gambling
- Use money intended for essential expenses (rent, bills, food) to gamble
- Feel anxious, depressed, or guilty about your gambling
- Find yourself constantly thinking about gambling or your next bet
- Lie about your gambling activities or losses
If you recognise any of these signs, we strongly encourage you to seek help immediately.
Tips for Safe Gambling
- Set a budget before you start and never exceed it
- Treat gambling as entertainment, not as a way to make money
- Never chase your losses
- Take regular breaks and set time limits
- Don't gamble when you're upset, stressed, or under the influence of alcohol or drugs
- Balance gambling with other hobbies and social activities
- Only gamble with money you can afford to lose
- Never borrow money to gamble
Self-Assessment and Support
If you're concerned about your gambling habits, we offer a confidential self-assessment questionnaire. Our dedicated Responsible Gambling team is available at [email protected] or through our live chat service.
Account Restrictions and Self-Exclusion
Temporary Self-Exclusion: You can exclude yourself for periods ranging from 24 hours to 5 years. During this time, you will not be able to access your account or deposit funds.
Permanent Account Closure: Contact our Customer Support team at [email protected] to permanently close your account. Please withdraw any remaining balance before requesting closure.
Cooling-Off Periods: Take a short break from gambling with our cooling-off feature, available for 24 hours to 6 weeks.
Protection of Minors
Gambling is strictly prohibited for anyone under 18 years of age. We take several measures to protect minors:
- Age verification checks during registration
- Secure login credentials and payment information
- Recommendation to use parental control software
- Never leave devices logged in and unattended
Parents should consider using filtering software such as Net Nanny or Qustodio to prevent minors from accessing gambling websites.
External Support Organisations
If you need additional support, these organisations provide confidential help:
- GamCare - Free support, information and advice
- UK Gambling Commission - Official regulatory body
- Gamblers Anonymous - Support groups nationwide
- National Gambling Helpline: 0808 8020 133
- Samaritans: 116 123 (free 24/7 emotional support)
You can also download GAMSTOP, the UK's national self-exclusion scheme, to block access to all licensed gambling operators.
Contact Us
For any concerns regarding responsible gambling, contact our dedicated team at [email protected] or use our live chat service. We're here to help you maintain a safe and enjoyable gaming experience.
Remember: Gambling should always be fun. When the fun stops, stop.
