Responsible Gambling at Wildrobin Casino

At Wildrobin Casino, we are committed to promoting responsible gambling and ensuring our players enjoy a safe gaming environment. We understand that whilst gambling can be an entertaining pastime, it can sometimes lead to problems. That's why we provide comprehensive tools and support to help you maintain control over your gambling activities.

Our Responsible Gambling Tools

We offer a range of tools to help you manage your gambling responsibly:

Deposit Limits: Set daily, weekly, or monthly limits on deposits to control your spending
Loss Limits: Establish maximum loss amounts to protect your finances
Wager Limits: Control how much you can stake on individual bets or games
Session Time Limits: Set time restrictions for your gaming sessions
Reality Checks: Receive regular pop-up reminders about time spent gambling
Self-Exclusion: Temporarily or permanently exclude yourself from gambling (24 hours to 5 years)
Account Closure: Request permanent closure of your account if needed

Recognising Problem Gambling

Gambling should always remain enjoyable entertainment. You may have a gambling problem if you:

Gamble to recover losses or make money rather than for entertainment
Borrow money or use credit to fund gambling
Spend more time or money gambling than originally intended
Neglect work, family, or social responsibilities due to gambling
Experience arguments with family or friends about your gambling
Use money intended for essential expenses (rent, bills, food) to gamble
Feel anxious, depressed, or guilty about your gambling
Find yourself constantly thinking about gambling or your next bet
Lie about your gambling activities or losses

If you recognise any of these signs, we strongly encourage you to seek help immediately.

Tips for Safe Gambling

Set a budget before you start and never exceed it
Treat gambling as entertainment, not as a way to make money
Never chase your losses
Take regular breaks and set time limits
Don't gamble when you're upset, stressed, or under the influence of alcohol or drugs
Balance gambling with other hobbies and social activities
Only gamble with money you can afford to lose
Never borrow money to gamble

Self-Assessment and Support

If you're concerned about your gambling habits, we offer a confidential self-assessment questionnaire. Our dedicated Responsible Gambling team is available at [email protected] or through our live chat service.

Account Restrictions and Self-Exclusion

Temporary Self-Exclusion: You can exclude yourself for periods ranging from 24 hours to 5 years. During this time, you will not be able to access your account or deposit funds.

Permanent Account Closure: Contact our Customer Support team at [email protected] to permanently close your account. Please withdraw any remaining balance before requesting closure.

Cooling-Off Periods: Take a short break from gambling with our cooling-off feature, available for 24 hours to 6 weeks.

Protection of Minors

Gambling is strictly prohibited for anyone under 18 years of age. We take several measures to protect minors:

Age verification checks during registration
Secure login credentials and payment information
Recommendation to use parental control software
Never leave devices logged in and unattended

Parents should consider using filtering software such as Net Nanny or Qustodio to prevent minors from accessing gambling websites.

External Support Organisations

If you need additional support, these organisations provide confidential help:

GamCare - Free support, information and advice
UK Gambling Commission - Official regulatory body
Gamblers Anonymous - Support groups nationwide
National Gambling Helpline: 0808 8020 133
Samaritans: 116 123 (free 24/7 emotional support)

You can also download GAMSTOP, the UK's national self-exclusion scheme, to block access to all licensed gambling operators.

Contact Us

For any concerns regarding responsible gambling, contact our dedicated team at [email protected] or use our live chat service. We're here to help you maintain a safe and enjoyable gaming experience.

Remember: Gambling should always be fun. When the fun stops, stop.