Terms and Conditions
Last Updated: 15 June 2025
1. Introduction
1.1. These Terms and Conditions (“T&Cs”) govern your use of the Wildrobin Casino website, accessible at wildrobin-casino.uk (“the Website”, “we”, “us”, “our”).
1.2. By registering an account, accessing, or using any part of the Website or services, you confirm that you have read, understood, and agree to be bound by these T&Cs, our Privacy Policy, Responsible Gambling Policy, and any other policies referenced herein.
1.3. If you do not agree with any part of these T&Cs, you must immediately cease all use of the Website and services.
2. Definitions
- Player/User/You: Any individual who registers, plays, or accesses the Website.
- Account: Your personal profile on the Website.
- Games: All casino games, live dealer games, slots, and other gambling products offered on the Website.
- Operator: Wildrobin Casino Limited, licensed and regulated by the UK Gambling Commission.
- Bonus: Any promotional offer including free spins, bonus funds, or other incentives.
3. Eligibility and Legal Compliance
3.1. You must be at least 18 years old or meet the legal gambling age in your jurisdiction, whichever is higher, to use our services.
3.2. It is your responsibility to ensure that online gambling is legal in your place of residence and that you comply with all applicable laws.
3.3. Employees of Wildrobin Casino Limited, its affiliates, subsidiaries, or close relatives are prohibited from registering or participating in any games or promotions on the Website.
4. Account Registration and Security
4.1. Only one account is permitted per individual, household, IP address, or device.
4.2. During registration, you must provide accurate, complete, and up-to-date information including your full name, date of birth, address, email, and payment details.
4.3. You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your Account.
4.4. We reserve the right to request identity verification documents at any time, including but not limited to a valid passport, utility bill, or proof of payment method.
4.5. Accounts found to contain false or misleading information may be suspended or closed and any winnings forfeited.
5. Deposits and Withdrawals
5.1. Deposits must be made using payment methods registered in your name only.
5.2. Minimum and maximum deposit and withdrawal limits apply and are detailed in the Banking section of the Website.
5.3. Wildrobin Casino does not charge fees for deposits or withdrawals; however, third-party payment providers may apply charges.
5.4. Withdrawals will, where possible, be processed via the same method used for deposits. We may require additional documentation to verify your identity before processing withdrawals.
5.5. Withdrawals are subject to verification and may be delayed due to compliance checks or third-party processing times, for which we are not liable.
6. Account Management and Closure
6.1. You are responsible for keeping your Account details accurate and up to date.
6.2. You may request to close your Account at any time by contacting Customer Support.
6.3. We reserve the right to suspend, restrict, or terminate Accounts at our sole discretion, particularly in cases of suspected fraud, collusion, or violation of these T&Cs.
6.4. Accounts inactive for a continuous period of six months may be deemed dormant and subject to a monthly administration fee deducted from your balance after prior notification.
6.5. Accounts with a zero balance and prolonged inactivity may be closed without further notice.
7. Responsible Gambling
7.1. Wildrobin Casino is committed to promoting responsible gambling and provides tools such as deposit limits, loss limits, session reminders, and self-exclusion options.
7.2. If you believe you have a gambling problem, we encourage you to use these tools or contact our support team for assistance.
7.3. Additional information and support can be found at the UK Gambling Commission’s website and at BeGambleAware.org.
8. Prohibited Conduct
8.1. You must not engage in any fraudulent or illegal activity, including but not limited to:
- Money laundering or financing terrorism;
- Use of automated software, bots, or scripts to play games;
- Collusion or cheating;
- Maintaining multiple accounts;
- Using VPNs, proxies, or other methods to bypass geographical restrictions or terms;
- Sharing your Account or allowing others to play on your behalf.
8.2. Any breach may result in suspension or closure of your Account and forfeiture of winnings.
9. Bonuses and Promotions
9.1. All bonuses and promotions are subject to specific terms and wagering requirements detailed on the Promotions page.
9.2. Abuse of bonuses, including multi-accounting or collusion, is strictly prohibited.
9.3. We reserve the right to withhold, cancel, or reclaim bonuses and winnings if abuse or technical exploitation is detected.
9.4. Promotional offers may have expiry dates and game restrictions which must be adhered to.
10. Fair Play and Game Integrity
10.1. All games are provided by certified suppliers and use Random Number Generators (RNGs) to ensure fairness and randomness.
10.2. We reserve the right to void bets or winnings arising from technical malfunctions, software errors, or breaches of these T&Cs.
11. Liability
11.1. Wildrobin Casino shall not be liable for any losses or damages resulting from your use of the Website, including but not limited to technical failures, interruptions, or errors.
11.2. Gambling involves risk; you accept that you play at your own risk and that our maximum liability is limited to the amount of your last deposit.
11.3. We disclaim responsibility for content or security of external websites linked from our platform.
12. Privacy and Data Protection
12.1. Your personal data is processed in accordance with our Privacy Policy and applicable UK data protection laws.
12.2. We implement industry-standard security measures to protect your data from unauthorised access or disclosure.
12.3. For further details, please refer to our Privacy Policy available on the Website.
13. Intellectual Property
13.1. All content, trademarks, logos, and materials on the Website are owned or licensed by Wildrobin Casino Limited.
13.2. You may not reproduce, distribute, modify, or use any content without prior written permission from us.
14. Complaints and Dispute Resolution
14.1. Should you have a complaint, please contact our Customer Support team who will endeavour to resolve the matter promptly and fairly.
14.2. If you remain dissatisfied, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.
14.3. All complaints must be submitted in writing via email or the Website’s communication channels.
15. Amendments to These Terms
15.1. We reserve the right to update or modify these T&Cs at any time.
15.2. Significant changes will be communicated via email or prominent notices on the Website. Continued use of our services after such changes constitutes your acceptance.
15.3. It is your responsibility to review these Terms periodically to stay informed of any updates.
16. Contact Information
For questions, support, or to exercise your rights under these Terms and Conditions, please contact us:
- Email: [email protected]
- Live Chat: Available on the Website
By registering and using Wildrobin Casino, you confirm that you have read, understood, and agreed to these Terms and Conditions in full.
